What To Expect

Germantown Hills and Metamora, IL veterinary services – delivered with courtesy and respect!

As a new client of our animal hospital in Germantown Hills, you can expect our full attention to your pets’ needs.

When you arrive for your appointment, you will be greeted warmly, and we’ll usher you into an examination room after checking in your pet.

In most cases, one of our veterinary technicians will start by asking about your pet’s medical history, current condition and the reason for your visit, gathering data for the doctor.

Then, one of our veterinarians will examine your pet, ask you further questions and then may recommend diagnostic tests if needed. Once the tests have been run, which can usually be done in the practice, your doctor will discuss a possible diagnosis and treatment plan if warranted.

This is a great time to ask questions. Our veterinary team wants to make sure you’re completely comfortable with the information we’re providing.

Our veterinary technician will likely come back to wrap things up and will provide you with helpful pet care information and answer wellness and care questions for you. Our front desk staff will process your payment and schedule any needed follow up or, for your convenience, we can check you out right there in the exam room.

Please note: Our goal is to see all our clients and patients on time, and although we have contingencies for emergencies, there will be times where the unexpected will create delays. We will ensure these are minimized as much as possible, and we will make sure to communicate with you when emergencies occur.

We are excited to meet you and your human and animal family members!

We offer convenient payment options including eNrTT87PLUjMq9Q3MrLULy3IyU9M0U9ONDU0tUwx0ivISwdcMLD-Cnc,, Cash, Check, Discover, Mastercard, and Visa.  We also offer Preventative Healthcare Plans for your pets.  Please ask our friendly staff for details.  We look forward to meeting you and your pets. credit_card_logos_9

Location Hours
Monday7:30am – 6:00pm
Tuesday7:30am – 6:00pm
Wednesday7:30am – 6:00pm
Thursday7:30am – 6:00pm
Friday7:30am – 6:00pm
Saturday8:00am – 12:00pm

After Hours Emergency Care please contact the Tri-County Animal Emergency Clinic 309-672-1565